That the "art" of customer service left the building at least as long ago as Elvis did is not news. Oh, I know Nordstrom wrote the book on customer service, and I don't doubt that you could recite time after time when some salesperson/waiter/phone rep went above and beyond and brought you some extra peanuts on your last flight, or whatever.
But, how about a business going out of its way to pre-program a discount code into their cash register system for poor customer service? Such with Seattle's restaurant the Alibi Room where a modest meal request was ignored. Ta-da $2 off. Well, plus the $2 not charged for making a call drink "as martini." The value of cluelessness? Last night, apparently $4.
But, how about a business going out of its way to pre-program a discount code into their cash register system for poor customer service? Such with Seattle's restaurant the Alibi Room where a modest meal request was ignored. Ta-da $2 off. Well, plus the $2 not charged for making a call drink "as martini." The value of cluelessness? Last night, apparently $4.
